I use a computer tracking system that logs calls with times and dates but if no message is left, I usually do not call the number back due to time restraints.
But, for example, if someone referred a case to me, I usually would like to know who that person was so I could thank that person? and I normally ask clients how they found me (online, friend, etc.)
I am grateful for the opportunity to provide services to clients, and I seldom go on vacations. The last time I went to the movies was in 1998? Apparently I am too happy working, especially after a caller told me that some law firm in another county recommended me and I don't know that law firm? LOL It really doesn't matter, my job is to provide service to others !